Q1 2026 BUYER'S GUIDE

Virtual Agents in Consumer Collections

A data-driven assessment of what’s real, what’s hype, and how to pilot safely and successfully.

Download the full report
Includes Whitepaper + RFP Template

Virtual agents
are ready.

The question is how to get started.

This guide provides a practical
framework for evaluating vendors
and separating signal from noise.

WHAT YOU'LL GET

Inside the Q1 2026 Guide

Readiness Framework

How to know if you're ready to pilot and what to consider before you start.

Vendor Landscape

A Practical framework for identifying production-ready vendors.

Evaluation Criteria

The technical factors that drive success or failure in real-world, regulated production environments.

Compliance & Risk

What compliant deployment requires, and how to manage the new risks of virtual agents.

Pilot-to-Production Roadmap

A phased rollout designed to help teams build the case for a go / no-go decision.

Bonus: RFP Template (Excel)

A cut-and-paste requirements template teams can share directly with vendors.

“We invested hundreds of hours compiling this analysis to offer what we believe is the most practical, vendor-neutral reference currently available, designed to support concrete planning and informed execution.”

Scott Hamilton
ARM Tech Advisors,
Authors of the guide