Deploy compliant voice, SMS, and email agents across the entire loan lifecycle—from origination to recovery
Re-engage dropped applications through intelligent outbound calls, SMS, and chat. Guide prospects through friction points and collect missing documents to increase funnel conversion.
Extend customer service beyond business hours with AI agents that handle balance inquiries, payment processing, and account questions—reducing support costs and improving borrower satisfaction.
Proactively contact borrowers in early arrears to capture payments, discuss hardship options, and prevent roll rates—all while maintaining empathetic, compliant conversations.
Customer acquisition is expensive, making every abandoned application a significant financial loss.
Borrowers with the stable 9-5 jobs you're looking for are the least able to reach you during traditional business hours, but after hours support are expensive and difficult to manage,
Early delinquencies roll into charge-offs because you can't affordably contact every borrower at the right time with the right message.
Recover drop-offs through intelligent, timely outreach. Turn drop-offs into funded loans without adding sales headcount.
Enhance borrower experience by eliminating phone queues and ditching the frustrating IVR maze entirely while cutting your servicing cost.
Engage early-delinquent borrowers before they default. Increase cure rates with empathetic, compliant conversations.
Launch new campaigns or policy changes immediately. Scale instantly with marketing campaigns and delinquency surge —no hiring lag, no severance costs.
Every interaction follows FDCPA, TCPA, and state-specific rules by design. All conversations recorded, timestamped, and scored for Compliance.
AI agents deliver perfect adherence to your brand voice, policies, and escalation procedures—eliminating the variability of human performance.
Handle routine servicing inquiries 24/7—payment due dates, balance questions, autopay enrollment. Achieve 70-80% containment rates while reducing per-call costs.
Execute early-stage and late-stage collection campaigns with intelligent negotiation, settlement offers, and payment plan options—all compliantly managed and audit-ready.
Deploy distinct AI agents for each client portfolio with custom scripts, compliance rules, and brand voice. Scale instantly across multiple lending partners without adding headcount.
Managing distinct processes, scripts, and compliance requirements for each lending partner is operationally complex and error-prone at scale.
Fluctuating call volumes create a dilemma: either customers wait too long, or agents sit idle.
Manual QA reviews catch only a small fraction of calls. Compliance violations from human agents create significant regulatory liability. .
Deploy distinct AI agents for each lending partner with custom voices, compliance rules, negotiation playbooks, and reporting. Onboard new clients in weeks, not months.
Deliver servicing and collections at a fraction of traditional costs. Improve margins while providing clients with superior user experience..
100% QA coverage on every call across all client portfolios. Instant flagging of complaints, cease and desist, and other critical events requiring human review.
Provide clients with detailed performance analytics, compliance scorecards, and full transcript access. Differentiate your service quality in a commoditized market.
Unified borrower context across voice, SMS, email, and chat. Agents remember previous interactions and adapt approach based on borrower response patterns.
Launch new collection campaigns for any client in under two weeks. Test and optimize strategies rapidly without retraining human agents or rewriting scripts.
Scale from dozens to thousands of simultaneous conversations instantly. No hiring delays, no training costs, no idle-seat expenses. Match capacity perfectly to portfolio volumes.
Launch separate agents for each client with distinct negotiation hierarchies, settlement authority, compliance frameworks, and reporting requirements.
Built-in enforcement of FDCPA, Reg F, TCPA cadence limits, state-specific rules. Automatic handling of cease and desist, bankruptcy, deceased accounts, and dispute flags.
Hiring, training, and managing human agents creates fixed costs and limits your ability to accept new client portfolios or handle volume surges.
Portfolio sizes fluctuate monthly, leaving you either overstaffed (burning money) or understaffed (losing recovery opportunities and client satisfaction).
Third-party collection margins are under pressure. You need to recover more dollars per account while simultaneously reducing cost per interaction.
Handle 10 simultaneous calls or 10,000—capacity scales instantly to match portfolio demand. Accept larger portfolios and volume surges without operational constraints.
Pay only for productive interactions. No salaries for idle agents during slow periods. No training costs for agents who quit after three months.
Deploy separate agents for each client with distinct settlement authority, negotiation tactics, compliance frameworks, and performance reporting—all managed centrally.
FDCPA, TCPA, state-specific rules enforced automatically. Intelligent handling of bankruptcy, deceased accounts, disputes, complaints, and revocations.
AI agents are always patient, empathetic, and professional. They follow your negotiation playbook perfectly and never deviate due to fatigue or frustration.
Rules-based negotiation engine that dynamically offers payment plans, settlements, and hardship options based on your policies. Configure settlement authority, payment thresholds, and approval hierarchies—all traceable and transparent, not black-box AI decisions.
Built-in enforcement of FDCPA, TCPA, FCRA, GLBA, and state-specific regulations. Automatic cadence limits, time-of-day restrictions, and consent management. Intelligent detection and handling of cease and desist, bankruptcy, disputes, deceased borrowers, and attorney representation.
AI-powered QA that reviews 100% of interactions in real-time. Compliance scorecards, sentiment analysis, hallucination detection, and call quality metrics. Flag violations instantly and generate detailed performance reports. Extend the same QA capabilities to your human agent calls.
Design and manage outbound campaigns with intelligent sequencing, channel selection, and contact cadence. Segment portfolios by delinquency stage, risk score, or custom criteria. Schedule campaigns and track performance with detailed outcome analytics.
Unified borrower engagement across voice, SMS, email, and chat. Agents maintain complete conversation context across all channels, adapting approach based on borrower preferences and response patterns. Seamless channel switching within a single interaction.
PCI-compliant payment processing integrated directly into AI conversations. Support for card payments, ACH, payment plans, and settlements. Integration with your existing payment processor or use our partner for direct remittance to your accounts.
Flexible integration options including REST APIs, webhooks, daily flat files, and real-time data exchange. Connect with your LMS, CRM, payment systems, and telephony infrastructure.
Real-time performance monitoring with customizable metrics for conversions, containment rates, payment outcomes, compliance scores, and customer sentiment. Drill down into individual interactions or view aggregate trends. Export data for deeper analysis or board reporting.
"Veritus delivered instant results in our debt recovery efforts. In the first month alone, our recoveries increased nearly 70%, and their AI agents are now responsible for half of every dollar we collect. They’ve made thousands of outbound calls on our behalf, saving us countless hours and eliminating the need for additional headcount."
"Having built security programs at major fintech and data infrastructure companies protecting some of the most sensitive financial data in the industry, I recognize what real commitment looks like. Veritus has that same commitment, rapidly building enterprise-grade security into the product. It's rare to see that level of rigor from day one."
"Financial services demand vertical expertise to handle the regulatory complexity and nuanced conversations required in lending and collections. Veritus impressed me with both the quality of their voice technology and their deep operational understanding of what actually works in this space. If you’re evaluating AI for originations, collections or servicing, Veritus should be at the top of your list."
See how Veritus AI agents can increase conversions, reduce costs, and improve recovery rates—all while maintaining perfect compliance.
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Our philosophy is simple: hire great people and give them the tools to do great work.
Co-founder & CEO
Co-founder & CTO
Co-founder & CSO
Chief Operations Officer
Head of Risk & Pricing
Head of Collections
Head of Compliance
AI Workflow Lead
